Help and Support
At SATI POLYMER PRODUCTS PRIVATE LIMITED, customer satisfaction is at the heart of everything we do. We are committed to providing a seamless shopping experience for our customers purchasing women’s wear, men’s wear, kids wear, fabrics and other textile products through our online platform.
Our dedicated support team is always available to assist you with any queries related to orders, shipping, returns, exchanges, payments or product related information. If you require any assistance before or after placing an order, please feel free to contact us through the details mentioned below.
Order Confirmation
If you need help regarding:
Order placement
Order confirmation
Order tracking
Product availability
Delivery updates
Modification or cancellation request
You may contact our support team and we will assist you at the earliest possible time.
Shipping Related Queries
If you are facing any issues related to shipping or delivery timelines such as:
Delayed delivery
Incorrect shipping details
Delivery not received
Courier partner issues
Our team will coordinate with the logistics partner and provide the necessary support.
Return & Exchange Support
For any queries related to:
7 Days Return Policy
Exchange requests
Damaged or defective products
Incorrect product delivery
Refund status
Customers are requested to contact us within 7 days from the date of delivery with their order details and product images for quicker resolution.
Payment Related Assistance
For concerns regarding:
Payment failure
Transaction status
Refund processing
Online payment issues
Please reach out to our support team with your transaction details for assistance.
Contact Information
For any support or assistance, you may contact us using the following details:
Customer Support Email:
info@satipolymer.com
Customer Support Number:
+91 70691 59049
Office Address:
No. B-207, Primate, Opp. Mother Milk Palace,
Bodakdev, Ahmedabad,
Gujarat – 380015, India
Support Hours
Our customer support team is available during the following working hours:
Monday to Saturday
10:00 AM to 6:00 PM (IST)
Sunday Closed
All queries will be responded to within 24 to 48 business hours.
Support Form
Please feel free to reach out to us using the information provided below, and we'll get back to you as soon as possible.
