SATI POLYMER PRODUCTS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.satipolymer.com (“Website”) or purchase products through our platform.

By using our Website, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you browse our Website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Company Name (if applicable)
GST Number (if applicable)

Order Information

Products Purchased
Order Number
Transaction Reference
Payment Status

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Similar Technologies

Important: We do not collect, store, or retain your debit card, credit card, CVV, UPI PIN, internet banking credentials, or other sensitive payment information. Payments are securely processed through authorized third-party payment gateway providers.

2. How We Use Your Information

We use your information to:

Process and confirm orders
Deliver purchased products
Provide customer support
Respond to inquiries
Send order confirmations and shipping updates
Improve our products and services
Prevent fraudulent transactions
Comply with legal and regulatory requirements
Send promotional communications where permitted by law and with your consent

3. Legal Basis for Processing

We process your personal information for the following purposes:

Performance of our contract with you
Compliance with legal obligations
Legitimate business interests
Fraud prevention and security
Customer service and communication
Marketing communications (with consent where required)

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties when necessary to provide our services, including:

Payment Gateway Providers
Courier and Logistics Partners
IT and Website Hosting Providers
Analytics and Marketing Service Providers
Government or Regulatory Authorities where required by law

All service providers are expected to maintain appropriate security measures and confidentiality of customer information.

5. Cookies Policy

Our Website uses cookies and similar technologies to:

Improve website performance
Remember customer preferences
Enable essential website functionality
Analyze website traffic
Enhance user experience

You may disable cookies through your browser settings; however, certain features of the Website may not function properly.

By continuing to browse our Website, you consent to our use of cookies as described in this Privacy Policy.

6. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including processing orders, providing customer support, resolving disputes, and complying with applicable legal and regulatory requirements.

As a general practice:

Customer account and order information is retained for 3 years from the date of the last transaction or account activity, unless a longer retention period is required by applicable law.
Marketing communication data is retained until you withdraw your consent or unsubscribe from our communications.
Website analytics and cookies are retained for up to 24 months, subject to your browser settings.

Upon expiry of the applicable retention period, or when the information is no longer required, we will securely delete, anonymize, or dispose of your personal information in accordance with applicable laws.

8. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Withdraw consent for marketing communications
Request details regarding the information we hold about you

Requests may be submitted using the contact details provided below.

9. Children’s Privacy

Our Website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18 years.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

10. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those websites. Customers are encouraged to review the privacy policies of external websites before sharing personal information.

11. Policy Updates

SATI POLYMER PRODUCTS PRIVATE LIMITED reserves the right to modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this page periodically.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

SATI POLYMER PRODUCTS PRIVATE LIMITED

SF-207/B, Primate House, Judges Bungalows Cross Road, Opp. Mother Milk Palace, Bodakdev, Ahmedabad – 380054, Gujarat, India

Email: info@satipolymer.com

Phone: +91 70691 59049